Product Return & Refund Policy

At Dabur Shop, we are committed to ensuring that you receive your products in proper condition and as ordered. Please carefully verify your order at the time of delivery before accepting it.

1. Product Verification at the Time of Delivery

Customers are required to check and verify the products in the presence of the delivery rider before accepting the delivery.

Please check the following:

• The product is not damaged, broken, cracked, or defective.
• The physical products match the products mentioned on the invoice.
• The correct product, quantity, size, variant, and other relevant details have been delivered.
• The products are not expired.
• The delivered products match the product description and/or picture shown on Dabur Shop.

If an issue is found at the time of delivery

If any product is found to be damaged, broken, defective, incorrect, mismatched with the invoice, or incomplete during the delivery verification, the customer may return the affected product(s) directly to the delivery rider at the time of delivery.

Customers are advised not to accept products with visible damage or discrepancies without reporting the issue to the delivery rider.

2. Returns Reported After Delivery

If the customer does not identify or report the issue in front of the delivery rider and later discovers that a product is damaged, broken, defective, incorrect, or incomplete, the customer must contact Dabur Shop Customer Service within 7 days of receiving the order.

In such cases, the return request will be reviewed and processed according to our return policy.

Important: If the customer did not check the product in front of the delivery rider and subsequently requests a return due to damage or breakage, the customer will bear the shipping/delivery charge for returning the product to Dabur Shop, where applicable.

Dabur Shop reserves the right to verify the condition of the product before approving a return or refund.

3. Valid Reasons to Return a Product

A product may be eligible for return if:

• The product is damaged, broken, cracked, or defective.
• The delivered order is incomplete, such as missing item(s).
• The delivered product is incorrect, such as the wrong product, size, variant, or an expired product.
• The physical product does not match the product mentioned on the invoice.
• The delivered product does not match the product description or picture shown on Dabur Shop.

4. Return Time Limit

Customers must report eligible return issues within 7 days of receiving the product.

For issues that are visible at the time of delivery, customers should report them immediately to the delivery rider and return the affected product(s) to the rider.

Returns reported after the 7-day period may not be accepted.

5. Refund Options

Once the return is approved and the returned product has been verified, the refund may be provided through one of the following methods:

• Bank payment
• bKash
• Dabur Shop voucher

The return and refund process will generally be completed within 7–10 working days after the return is received and successfully verified.

6. Change of Mind

Change-of-mind returns are not applicable for products purchased from Dabur Shop.

Products cannot be returned simply because the customer has changed their mind, no longer requires the product, or does not want the product after receiving it.

For further details, please refer to the relevant section of our Return Policy.

7. Customer Responsibility

To ensure a smooth return and refund process, customers are strongly advised to:

1. Check the package and products in front of the delivery rider.
2. Verify the physical products against the invoice.
3. Check the quantity, product, variant, and condition of each item.
4. Immediately return any damaged, broken, incorrect, or mismatched product to the delivery rider.
5. Contact Dabur Shop Customer Service within 7 days if an eligible issue is discovered after delivery.

Failure to verify the products at the time of delivery may result in the customer being responsible for the return shipping charge for products subsequently reported as damaged or broken.

For any return-related assistance, please contact Dabur Shop Customer Service.